Get in Touch

Have questions? Found a bug? Want to share feedback? We're here and we respond within 24 hours.

Ways to Reach Us

📧 Email

For any questions or support:

hello@shsmmpanel.com

Response time: within 24 hours

🐛 Report a Bug

Found something broken? Let us know:

bugs@shsmmpanel.com

Include your username and the issue details

💡 Feature Requests

Have an idea? We'd love to hear it:

features@shsmmpanel.com

Tell us your use case and why it matters

🐦 Twitter/X

Follow for updates and news:

@shsmmpanel

DM us for urgent issues

Frequently Asked Support Questions

How quickly will you respond to my email?

We aim to respond to all support emails within 24 hours. Urgent issues (API down, orders failing) are prioritized and often resolved within 2-4 hours.

What if I need help in real-time?

For urgent issues during business hours (Mon-Fri), email bugs@shsmmpanel.com with "URGENT" in the subject. We'll prioritize it. For non-business hours, we'll respond as soon as we're back online.

Do you have a status page?

Yes! Check status.shsmmpanel.com for real-time API and platform status. We post updates there during any incidents.

Can I schedule a call with your team?

Absolutely. Enterprise customers and large resellers can schedule a call. Email hello@shsmmpanel.com with "CALL REQUEST" in the subject, and we'll send you calendar options.

Do you have a Discord community?

We're planning to launch a Discord server for our community. In the meantime, email hello@shsmmpanel.com to join our private Slack group if you're an active user.

What We Need From You

When you reach out, it helps us if you include:

  • 1.Your username — so we can look up your account and logs
  • 2.What you were doing — the specific action that triggered the issue
  • 3.What went wrong — the error message or unexpected behavior
  • 4.When it happened — approximately what time/date
  • 5.What you expected — what you thought would happen instead

The more details you provide, the faster we can help.

We Actually Read Your Feedback

Every feature request we've shipped came from user feedback. You tell us what you need, we build it. That's our product development process.

In the past month, users asked for:

  • • Custom delivery curves per client (shipped last month)
  • • Bulk CSV import (shipped this month)
  • • API documentation (shipping next week)
  • • Multi-panel priority routing (in beta)

So please, keep the feedback coming. You're literally shaping the product.

Billing & Account Issues

For issues related to billing, subscriptions, or account access, email:

billing@shsmmpanel.com

Include your account username and a description of the issue. We'll verify your identity and help resolve it.

Privacy & Data Questions

If you have questions about how we handle your data, API keys, or compliance:

privacy@shsmmpanel.com

We take security seriously. See our privacy policy for full details.

Office Hours

We're most responsive Monday-Friday, 9 AM - 5 PM EST. Emails sent over the weekend will be answered first thing Monday morning.

For enterprise support with guaranteed response times, contact us to discuss SLA options.

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