1. Introduction
SH SMM Panel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
Personal Data
- Email address
- Name
- Phone number
- Password (hashed)
- Payment information (processed securely)
- Location/timezone
API Keys and Panel Credentials
- SMM panel API keys (encrypted with AES-256)
- Panel API URLs
- Panel identifiers and priorities
Usage Data
- IP address
- Browser type and version
- Pages visited and time spent
- Referral source
- Orders placed (non-sensitive metadata only)
- API calls made
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide, maintain, and improve our services
- To process transactions and send billing information
- To send you service updates and support messages
- To respond to your inquiries and support requests
- To prevent fraud and abuse
- To comply with legal obligations
- To analyze usage patterns and improve user experience
4. API Key Security
Your API keys are treated with the highest level of security:
- API keys are encrypted using AES-256 encryption at rest
- Keys are never logged in plain text
- Keys are never displayed back to you after initial setup
- We use industry-standard practices to prevent unauthorized access
- You can revoke API keys anytime from your account settings
- We never share API keys with third parties
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following cases:
- Third-party service providers: We use vendors for hosting, payment processing, analytics (only non-sensitive metadata)
- Legal requirements: We disclose information when required by law
- Abuse prevention: We may share information to prevent fraud or abuse
- Business transfers: Information may be transferred if we are acquired
We do NOT share your API keys or panel credentials with any third parties.
6. Third-Party Services
Our platform integrates with third-party SMM panels via their APIs. These third parties have their own privacy policies. We recommend reviewing their privacy policies before connecting your account. We are not responsible for their data practices.
7. Cookies and Tracking
We use cookies to improve your experience:
- Session cookies: Necessary for login and authentication
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how users interact with our service
You can control cookies through your browser settings. Disabling cookies may affect functionality.
8. Data Retention
We retain your information as follows:
- Active accounts: Data retained while you use the service
- Deleted accounts: Most data deleted within 30 days, some kept for legal compliance
- Order history: Retained for 2 years for auditing and legal purposes
- API keys: Deleted when you revoke or delete your account
9. Your Data Rights
Depending on your jurisdiction, you may have the following rights:
- Right to access: Request a copy of your data
- Right to delete: Request deletion of your account and data
- Right to correct: Update inaccurate information
- Right to export: Download your data in a portable format
- Right to opt-out: Opt out of marketing communications
To exercise these rights, email privacy@shsmmpanel.com with your request.
10. Security Measures
We implement comprehensive security measures:
- HTTPS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Strong password requirements
- Optional two-factor authentication (2FA)
- Access controls and role-based permissions
- Regular backups and disaster recovery procedures
11. Children's Privacy
SH SMM Panel is not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.
12. GDPR Compliance
If you are located in the EU, you have additional rights under the GDPR:
- Right to be informed about data processing
- Right to access your personal data
- Right to have your data corrected
- Right to have your data deleted
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
13. California Privacy Rights (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of "sales" of personal information
- Right to non-discrimination for exercising CCPA rights
To submit a request, email privacy@shsmmpanel.com.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this privacy policy or our privacy practices, contact us at:
Email: privacy@shsmmpanel.com
Website: shsmmpanel.com
Legal Name: SHILPA RANI